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For information on delivery terms see my delivery page.
I’m happy to make an exchange or refund for any items with which you are not completely satisfied. The item must be returned new and unworn within 21 days of purchase, in the original gift packaging and posted in a padded envelope (e.g. Jiffy bag) for protection. Camali Design is not responsible for lost or damaged packages. I will pay for the postage of replacement item(s) where appropriate. If you want to return something, please contact me before posting the item back.
If one of my items breaks due to normal wear and tear, I will repair or replace the piece. I will also cover the postage involved, both ways. Normal wear and tear of a jewellery item is determined at my discretion. Please bear in mind that jewellery items are meant to break when strong force is applied to them, for safety reasons and to prevent accidents.
I trade in good faith and trust my suppliers. However, I take no responsibility as to the authenticity of materials as I only pass on the information my suppliers provide me with. I am however confident that their information is valid and have never had any issues arise from misinformation by suppliers. Sterling silver pieces are hallmarked by the Assay Office in Birmingham, when legally required or requested by the customer.